Cook Communications Ministries Canada Ltd. recognizes the importance of privacy and the sensitivity of personal information for all our members. For these reasons we have created the following privacy policy (the �policy�). The privacy policy outlines how we manage your personal information, the uses to which your personal information is put and how we safeguard your privacy.

From January 1, 2004 all businesses engaged in commercial activity must comply with the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to our company and the act gives you, our members, certain rights concerning the privacy of your personal information.

Employer is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy and trained our staff about out policies and practices.

An Overview

This policy covers our treatment of the personal information we collect from you.

This policy also covers our treatment of the personal information we collect from and about our employees and staff.

Our company collects personal information for the following limited purposes:

a) to establish and maintain member mailing lists

b) to monitor customer accounts

c) to retain and utilize credit facilities

d) for inclusion in our weekly news letters

e) to identify customer orders

We collect information only by lawful and fair means that are not reasonably intrusive. Wherever possible we collect your personal information from you directly at the start of your relationship with Cook Communications Canada Ltd..

In the case of our employees, we may obtain personal information on you from other sources, for example:

• your insurance company
• your accountant
• the government

Our company does not sell, barter, trade or give away your personal information to third parties. For example, we do not provide our member mailing list to other companies.

Our company stores and maintains personal information conformity with the requirements of the Personal Information Protection and Electronic Document Act and the Model Code for the Protection of Personal Information created and approved by the Canadian Standards Association.

Employer applies the ten principles of the code as follows:

Our company is responsible for the personal information collected and maintained by us and which is under our control. In order to fill this responsibility:

a) we have designated officials to be responsible for the day to day care and control of personal information;

b) our staff oversees compliance with the terms of this policy;

c) our company has taken the following measures to ensure compliance with this policy:

• developing procedures to protect personal information;
• developing procedures to receive and respond to complaints and inquiries;
• training our staff about the policies and practices respecting personal information;
• developing and distributing information to our staff and the general public explaining our policies and procedures respecting personal information.

2. Identifying Purposes

We committed to openness to you regarding the collection and use of your personal information. As discussed above we collect and use personal information for the following limited purposes:

a) to establish and maintain member mailing lists

b) to monitor customer account

c) to establish and monitor credit facilities

d) for inclusion in our monthly news letters

e) to identify and process customer orders

f) to maintain the employment relationship with our employees

To demonstrate this openness that we require the consent of our clients and mailing list subscribers prior to using their personal information for any purpose other than that for which is was originally collected.

If any individuals wish to be advised of the personal information we have in relation to them, they are advised to follow the procedure listed in Section C below.

In most cases, we shall ask you to specifically consent, if we collect, use, or disclose your personal information. Normally we ask you for your consent in writing but in some circumstances, we may accept your oral consent. Sometimes your consent may be implied throughout your conduct with us.

For example, it is the company�s position that all personal information may be collected, used and disclosed for the purposes listed in Section 2 above. If you do not wish your personal information for one such purpose please contact the company�s privacy officer at the address listed in Section C below.

The company will only further disclose your personal information, without notice, only in the situations described in Section 5 below.

Our company restricts the collection of personal information only to that information that is necessary for the limited purposes noted above. We are committed to collecting personal information in a fair, open and lawful manner.

For this reason, our company does not indiscriminately collect personal information. We collect personal information to fulfill the above noted purposes only, and for no other purpose.

Our company does not use personal information for purposes other than those for which it was originally collected, unless it has first obtained the consent of the person from whom such information was received.

Further, Employer will only disclose your personal information under the following circumstances:

• when we are required or authorized by law to do so, for example if a court issues a subpoena;
• when you have consented to the disclosure;
• where it is necessary to establish or collect fees;
• if the information is already publicly known.
• We retain personal information only for as long as it is needed and only for the fulfilment of the purposes for which it was originally collected.

Since we use your personal information to maintain our company roster list, it is important that the information be accurate and up-to-date. If during the course of your membership any of your information changes, please inform us of such changes and we will update our records accordingly.

You may confirm the accuracy of your personal information by contacting us in writing or by e-mailing your request to the address set out in Section C below.

Our company takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:

We also ensure that any of our employees who deal with personal information are properly trained and are aware of the necessary and appropriate measures required to protect personal information.

Our company makes information about its policies and practices respecting the collection and maintenance of personal information available to all interested parties.

We are pleased to answer any questions that you may have regarding the collection and maintenance of personal information. Please forward any questions in writing or by e-mail to the address set out in Section C below.

You may ask for access to any personal information which we hold about you. However, we reserve the right to confirm the identity of the persons seeking access to personal information before complying with any requests.

Summary information is available upon request. More detailed requests which require archival or other retrieval costs may be subject to a nominal fee.

However, your rights to access of your personal information are not absolute.

We may deny access when;

• denial of access is required or authorized by law;
• information relates to existing or anticipated legal proceedings against you;
• when granting you access would have an unreasonable impact on other people�s privacy;
• when to do so would prejudice negotiation with you;
• to protect our company�s rights and property;
• when the request is frivolous or vexatious.

If we deny your request to information we shall provide you with a written explanation for such denial.

Our company has designated officials who are responsible for the day to day care and control of personal information. These officials will receive and respond to all information requests concerning our privacy policies or about your personal information under our care and control.

We investigate all complaints received by us and will respond in writing in a timely manner. If any complaint is found to be justified, then we will take the appropriate measures to respond to the matter to the satisfaction of the complainant.

If you have any questions, or wish to access your personal information, please write to our privacy contact at:

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

You should be aware that e-mail is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.

Since Employer regularly reviews all of its policies and procedures, we may change our privacy policy from time to time.